FAQ - Products, Orders, Shipping

PRODUCTS

Q: Can my newborn baby use this products?
A: Yes we have the newborn range, they are made for them and infants. Here is the age safe reference chart:

Q: What brand of Essential Oils are you using?
A: We only trust one brand of 100% pure therapeutic grade essential oils.
 Due to the strict policies of the essential oil company, we are not able to disclose the brand, but we can whisper into your ear. :)

Q: What do I do if my balms melt?
A: Well, if they melt it is probably the balms is placed at a warm area for too long. it does not mean the balms are spoilt. All you need to do is to place it back to the fridge or leave it in a cold air-conditioned room. 

Q: My blend (roll on) hardened. What should I do?
A: That is probably you are in a cold air-conditioned room. All you need to do is to roll between your both palms and the heat will do its job. This happened when you are in the super cold room or in the cold countries. DO NOT microwave or boil it.

Q: What is the difference of balms and roll ons?
A: Roll on is travel friendly, convenient, fuss free, hands not oily when applying. Usually for those who are always on the go, most working adults love the roll ons.
 I personally love the balms because I love to massage them daily and the texture is perfect for massage. Not too oily and not too dry, gives the right moist we want on the skin.

Q: How long can I used the products?
A: Shelf life is a year but I would recommend all to use it daily and not to keep it aside. Use it.

Q: Can I mix the balms / blend?
A: Yes you can layer them one blend after another.


PAYMENTS

Q: What payment mode are available?
A: We accept credit cards and bank transfer/PayNow at check out.

ORDERS & DELIVERY

Q: How long will my orders be processed?
A: It will be processed the next working day and will reach you within 3 - 7 days from the day you place your order.

Q: How do I check the status of my order
A: When your order has shipped, you will receive an email notification from us with tracking number. You can also log into your account to check the status of your your here: https://www.bymommadee.com/account/login

Q: How do I place order for self collection?
A: At check out, you can select self pick-up and wait for our email/text confirmation on your collection day & time. Usually you can pick-up on the same/next day if it falls on a weekday (excluding public holiday).

Q: How do I place order if I am not in Singapore?
A: Please contact us at info@bymommadee.com so we can advise further.